Terms of service

Terms of Use

1. Introduction

Welcome to Pivot Bags (“we”, “us”, or “our”). These Terms of Use (“Terms”) govern your access and use of our website thpivot.in (“Website”), its content, products, and related services (collectively, the “Services”).

By accessing or using our Website, you (“you”, “your”, or “User”) agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Website.

2. Eligibility

You must be at least 18 years old to use this Website and purchase our products. By using this Website, you confirm that you are legally competent to enter into a binding contract under the Indian Contract Act, 1872.

3. Account Registration

To make a purchase, you may be required to register for an account.

You agree to:

               •             Provide accurate, current, and complete information.

               •             Maintain confidentiality of your login credentials.

               •             Accept responsibility for all activities under your account.

We reserve the right to suspend or terminate your account if any information provided is inaccurate or misleading.

 

4. Product Information and Pricing

 

We strive to provide accurate descriptions and images of all products. However, minor variations in color, texture, or finish may occur due to screen settings or production differences.

All prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

We reserve the right to correct any pricing or typographical errors at any time, even after an order has been placed.

 

5. Orders and Payments

 

Placing an order constitutes an offer to purchase the product(s).

We reserve the right to accept or reject any order at our discretion.

Payment can be made through the modes listed on the Website (e.g., credit/debit cards, UPI, net banking, wallets).

All payments are processed via secure and verified payment gateways.

Once an order is placed and confirmed, you will receive an order confirmation email.

 

6. Shipping and Delivery

 

We deliver across India using reputed logistics partners.

Estimated delivery timelines are provided at checkout and may vary based on your location.

In case of delays due to unforeseen circumstances, we shall not be held liable.

Shipping charges, if applicable, will be displayed during checkout.

 

7. Returns, Exchanges, and Refunds

 

Please refer to our Return & Refund Policy available on the Website for detailed information.

Products damaged during delivery or found defective may be eligible for exchange or refund subject to inspection and verification.

 

8. Intellectual Property Rights

 

All content on this Website, including but not limited to images, text, logos, trademarks, product designs, and layout, are the exclusive property of Pivot Bags and are protected under the Copyright Act, 1957, and the Trade Marks Act, 1999.

You agree not to copy, reproduce, distribute, or create derivative works without our prior written consent.

 

9. Prohibited Activities

 

You agree not to:

               •             Use the Website for fraudulent or unlawful purposes.

               •             Interfere with Website operations or security.

               •             Copy, scrape, or misuse Website content or data.

               •             Impersonate any person or entity.

 

Violation of these Terms may result in legal action under applicable Indian laws, including the Information Technology Act, 2000.

 

10. Limitation of Liability

 

To the maximum extent permitted by law, Pivot Bags shall not be liable for:

               •             Any indirect, incidental, or consequential damages.

               •             Losses due to unauthorized access or data breach beyond our control.

               •             Product misuse, improper handling, or negligence by the user.

 

Our liability, if any, shall be limited to the amount paid by you for the specific product purchased.

 

11. Indemnification

 

You agree to indemnify and hold harmless Pivot Bags, its officers, employees, and partners from any claim, demand, or damages (including legal fees) arising out of your breach of these Terms or misuse of the Website.

 

12. Privacy and Data Protection

 

Your use of the Website is governed by our Privacy Policy, which complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using the Website, you consent to the collection and use of your data as described therein.

 

13. Governing Law and Jurisdiction

 

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

 

14. Termination

 

We reserve the right to terminate or suspend your access to the Website at any time, without notice, if you violate these Terms or engage in fraudulent activity.

15. Changes to Terms

 

We may update these Terms from time to time. The revised Terms will be effective upon posting on the Website. Your continued use of the Website after changes indicates acceptance of the revised Terms.